Santander banking resumes after day of disruption

Samantha Stewart said she had travelled all the way from her rural home in Argyll to the mainland to go shopping with her mother, when she realised she could not access her money.

"It wasn't until I was in the first store that I'd tried to log on," she said. "I was wanting to transfer money from savings over to my account because I was planning to do quite a big shop.

"Essentially I was left with £27 in my account. I had to decide whether to chance it with Apple Pay, knowing that it would take me into unarranged overdraft, or to go home."

Meanwhile, Stephen Curtis, 58, from Gloucester, said he was "definitely leaving the bank" after the problems.

'Unforgivable'
He said he was in a car showroom trying to buy a new car when his card was declined. "It was so embarrassing," he said.

"This is unforgivable. I work in IT, I know about systems, I know about backups and upgrades. To have this happen, I would get the sack if it happened in my job."

Another customer, Jason Crossland, from Rotherham, told the BBC he became stuck in an outlet shopping centre with his children, unable to buy enough petrol to get home.

The head of money at consumer magazine Which? said the technical issues would have left many customers stressed.

"Customers can incur fines, penalties and fees when they're not able to access their finances, so the bank must offer compensation to all those who have been impacted in this way," said Gareth Shaw. slot

On Saturday evening, shortly before the problem was fixed, the UK's financial watchdog, the Financial Conduct Authority, said it was aware of the issue and in contact with the firm.

It is not yet clear what caused the problem. Planned maintenance had been due to be performed on the Santander mobile banking app overnight on Friday.