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Travel firms warned over summer holiday refunds
Travel companies have been warned they must be ready to refund consumers if foreign holidays are cancelled by the coronavirus pandemic this summer.
The Competition and Markets Authority said it had reminded package holiday firms of their legal obligations.
In 2020, cancelled trips resulted in 23,000 complaints to the competition watchdog.
The CMA said it had taken action against five big firms, which had now refunded a total of £200m.
These included Tui, which the watchdog said had now formally committed to giving clearer information about refunds upfront.
The others were Teletext Holidays, LoveHolidays, Lastminute.com and Virgin Holidays.
The UK government has said people can travel abroad again from 17 May, but destinations will be ranked for safety under a traffic light system and there are fears their status could change unexpectedly.
"We're calling on package holiday companies to make the refund process less hassle in the future," said CMA chief executive Andrea Coscelli.
"We expect all firms to give clear cancellation options and will consider appropriate steps if we see companies breaking the law by refusing or delaying refunds this summer."
Covid uncertainty สล็อต ฝาก-ถอน true wallet
Under package holiday rules, cancelled holidays must be refunded within 14 days and customers must be offered a refund, not just a credit note.
Since the start of the pandemic, many people have faced last-minute cancellations of flights and holidays as travel restrictions were imposed.
Some agreed to defer their holidays to a later date and accepted credit notes, but others who wanted their money back found it difficult to get refunds.